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Free quote Removals Richmond Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Richmond provides removal, packing, storage, and associated services to private and business customers. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, unless we agree otherwise in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Removals Richmond.
Customer means the person, firm or company who requests the services from the Company.
Services means any removal, packing, loading, unloading, transport, storage, delivery, or related services provided by the Company.
Goods means the items and personal property to be moved, transported, packed, stored, or otherwise handled as part of the Services.
Contract means the legally binding agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Service Area
The Company primarily provides removal and related services within Richmond and surrounding areas, as well as to and from other locations in the United Kingdom. Requests for services outside this area may be accepted at the Company’s discretion and may be subject to additional charges, conditions, and timescales.
3. Quotations
3.1 Any quotation provided by the Company is based on the information supplied by the Customer, including the volume of Goods, property access, distance, and any special requirements. The Customer must ensure all information given is complete and accurate.
3.2 Quotations are normally provided free of charge and are valid for a limited period as stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
3.3 Quotations do not include customs duties, parking charges, congestion charges, tolls, or other third-party fees unless specifically stated. These may be added to the final invoice where applicable.
3.4 The Company reserves the right to revise a quotation or make additional charges if:
a. the information supplied by the Customer proves to be inaccurate or incomplete;
b. the volume or nature of the Goods differs from that originally stated;
d. additional services are requested or required on the day of the move; or
e. there are delays beyond the Company’s reasonable control causing extra time or resources to be used.
4. Booking Process
4.1 A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a written confirmation of the booking.
4.2 The Company may request a deposit or pre-payment to secure the booking date. Details of any deposit required will be provided in the quotation or at the time of booking.
4.3 By confirming a booking, the Customer confirms that they have the authority to enter into the Contract and that they accept these Terms and Conditions on behalf of themselves and any other person with an interest in the Goods.
4.4 The Customer must notify the Company as soon as possible of any changes to the booking details, including dates, addresses, or the scope of Services required. Changes are subject to availability and may result in a revised quotation or additional charges.
5. Payments
5.1 The Company will advise the Customer of the accepted methods and timing of payment. Payment terms will be set out in the quotation or booking confirmation.
5.2 Unless otherwise agreed in writing, full payment is due no later than on completion of the Services or, where required, before the commencement of the Services.
5.3 If a deposit has been requested, it must be paid by the date specified. The Company reserves the right to cancel or refuse a booking if the deposit is not received on time.
5.4 If payment is not made when due, the Company may:
a. charge interest on the overdue amount at the statutory rate until payment is made in full; and
b. retain possession of Goods until all outstanding sums are paid; and
c. suspend or refuse to provide further Services.
5.5 Any queries regarding an invoice must be notified to the Company in writing within 7 days of the invoice date. This does not entitle the Customer to withhold undisputed amounts.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone the Services, they must notify the Company as soon as possible.
6.2 The following cancellation charges may apply, based on the time remaining before the scheduled service date:
a. More than 7 days before the service date: no cancellation fee, any deposit may be refunded or transferred at the Company’s discretion.
b. Between 3 and 7 days before the service date: up to 50 percent of the agreed service charge may be payable.
c. Less than 3 days before the service date or on the day of the move: up to 100 percent of the agreed service charge may be payable.
6.3 If the Customer postpones the Services, the Company may treat this as a cancellation and a new booking, or may transfer the booking to a new date subject to availability and potential additional charges.
6.4 The Company reserves the right to cancel or postpone the Services in exceptional circumstances, including but not limited to safety concerns, severe weather, mechanical breakdown, staff illness, or other events beyond its reasonable control. In such cases, the Company will offer an alternative date where possible or a refund of any amounts paid for services not yet provided. The Company will not be liable for any consequential losses arising from such cancellation or postponement.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. ensuring that adequate and lawful parking is available for the Company’s vehicles at both collection and delivery addresses;
b. securing any necessary permits or authorisations for parking or access, and paying any related costs;
c. preparing the premises and Goods for the Services, including proper packing where not arranged with the Company;
d. ensuring all Goods to be moved are clearly identified, and any items not to be moved are equally clear;
e. arranging appropriate insurance cover for Goods where the Customer requires additional protection beyond the Company’s stated liability; and
f. being present, or providing an authorised representative, at both collection and delivery to provide instructions and confirm that the Services have been completed.
7.2 The Customer must not include in the Goods any items that are hazardous, illegal, explosive, corrosive, or otherwise dangerous, including but not limited to gas cylinders, firearms, ammunition, flammable liquids, or chemicals, unless explicitly agreed in writing by the Company in advance.
7.3 The Customer must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport in accordance with the manufacturer’s instructions, unless a specific service has been agreed for the Company to do this.
8. Company Responsibilities
8.1 The Company will carry out the Services with reasonable care and skill, using staff and equipment suitable for the agreed tasks.
8.2 The Company will take reasonable steps to protect floors, stairways, and doorways where appropriate, but the Customer should advise of any particularly delicate surfaces or fixtures prior to commencement.
8.3 The Company may, at its discretion, choose the route, vehicle type, and method of transport, provided that it is reasonable in the circumstances and does not significantly affect the agreed timescale.
9. Exclusions and Limitations of Liability
9.1 The Company’s liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to any specific limits set out in the quotation or booking confirmation.
9.2 The Company will not be liable for:
a. loss or damage arising from wear and tear, inherent defects, or pre-existing damage;
b. loss or damage to items which are fragile or have a high susceptibility to damage, such as glass, china, artwork, antiques, electronics, or items of high value, unless the Company has agreed in writing to provide additional protection or cover;
c. any loss or damage where Goods have been packed or prepared by the Customer, unless there is clear evidence of negligence by the Company;
d. indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss of business, arising out of or in connection with the Services.
9.3 The Company will not be responsible for mechanical or electrical faults in appliances, instruments, or other equipment unless there is clear evidence of physical damage caused by the Company’s negligence.
9.4 The Company’s total liability for any claim or series of claims arising out of a single event shall not exceed the value of the Goods being moved or a specific monetary limit stated in the quotation, whichever is lower, unless agreed otherwise in writing.
9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Claims and Complaints
10.1 The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services.
10.2 Any visible loss or damage must be reported to the Company on the day of service or as soon as reasonably practicable, and in any event within 7 days of completion. Failure to notify within this period may affect the Company’s ability to investigate and may limit or exclude liability.
10.3 Any complaint relating to the standard of service or conduct of staff should be reported to the Company promptly with full details, so that an appropriate investigation can be carried out.
11. Waste and Disposal Regulations
11.1 The Company operates in compliance with relevant waste and environmental regulations in the United Kingdom.
11.2 The Company will not remove or dispose of any waste, rubbish, or unwanted items unless this has been specifically agreed as part of the Services.
11.3 Where disposal services are requested and agreed, the Customer confirms that they have the right to authorise disposal of the items concerned.
11.4 The Company reserves the right to refuse to remove or dispose of any items that it reasonably believes are hazardous, unlawful, contaminated, or otherwise unsuitable for transport or disposal.
11.5 Any waste removal or disposal may be subject to additional charges, which will be explained to the Customer before such services are carried out where reasonably possible.
12. Storage Services
12.1 Where storage services are provided, the Company’s responsibility is to take reasonable care of the Goods while they are in storage.
12.2 Storage charges and any related fees will be set out in the quotation or a separate agreement. Payments for ongoing storage are normally due in advance, and late payment may result in suspension of access.
12.3 If storage charges remain unpaid after reasonable notice, the Company reserves the right to exercise a lien over the Goods and may ultimately sell or dispose of them to recover unpaid sums, in accordance with applicable law.
13. Force Majeure
13.1 The Company will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, lockouts, acts of God, or acts of public authorities.
13.2 In such circumstances, the Company will make reasonable efforts to minimise disruption and to complete the Services as soon as practicable.
14. Data Protection and Privacy
14.1 The Company will collect and use personal data relating to the Customer for the purposes of providing the Services, handling payments, and managing the business relationship.
14.2 The Company will take reasonable steps to keep personal information secure and to use it only as permitted by applicable data protection laws.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
16.3 No person other than the Company and the Customer shall have any rights to enforce any term of the Contract.
16.4 The failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
